🔐 Data & Privacy
378bd Privacy Policy
We are committed to protecting your personal information. This policy explains exactly what data we collect, how we use it, and the rights you hold as a 378bd player.
This Privacy Policy ("Policy") describes how 378bd ("we", "us", "our") collects, processes, stores, and shares personal data in connection with your use of the 378bd online casino and sports betting platform at https://378bd.bio. This Policy should be read together with the 378bd Terms and Conditions, which are incorporated by reference. By creating an account or using the platform, you acknowledge that you have read and understood this Policy.
We take data protection seriously. All personal information collected by 378bd is processed for specific, legitimate purposes and is not used in any manner beyond what is described in this Policy. We do not sell, rent, or trade personal data to any third-party marketing or advertising network. Your data is yours, and our role is to use it only insofar as it enables us to operate a safe, reliable, and legally compliant platform for players in Bangladesh and beyond.
Types of Data We Collect
The following categories of personal data are collected and processed by 378bd. In each case, data is collected only to the extent necessary for the stated purpose.
Identity Data
Full name, date of birth, national ID or passport number collected during registration and KYC verification.
Financial Data
Mobile banking numbers (bKash, Nagad, Rocket), transaction records, deposit and withdrawal history. No card numbers are stored directly.
Gaming Data
Bet history, game session logs, win/loss records, bonus usage, and responsible gaming tool settings.
Technical Data
IP address, device type, browser version, operating system, session timestamps, and connection logs.
Communication Data
Email address, phone number, support ticket content, and records of all communications exchanged with 378bd support.
Location Data
Approximate geographic location inferred from IP address, used solely for jurisdiction verification and fraud prevention.
How We Collect Your Data
378bd collects personal data through several distinct channels, each serving a specific operational function. Data is never collected passively beyond what is technically necessary for the secure and reliable operation of the platform.
- Directly from you: when you complete the registration form, submit KYC documents, make a deposit or withdrawal request, or contact customer support.
- Automatically via platform technology: session cookies, server logs, and device fingerprinting for security and fraud detection purposes whenever you access the platform.
- From payment processors: transaction confirmation data, payment method identifiers, and fraud-score signals returned by bKash, Nagad, Rocket, Upay, and any other supported payment partner.
- From identity verification partners: KYC document verification results, identity match scores, and age verification outcomes from third-party identity verification services.
- From fraud prevention and security services: risk scores, device reputation data, and behavioural anomaly alerts generated by anti-fraud monitoring systems integrated into the platform.
How We Use Your Data
Personal data collected by 378bd is used exclusively for the following purposes. No data is used for a purpose that is incompatible with the original reason it was collected without first obtaining your explicit consent.
- Account creation and management: to open, verify, maintain, and where necessary close your 378bd player account, including processing deposits and withdrawals and maintaining accurate account records.
- Identity and age verification: to confirm that you meet the minimum age requirement of 21 years and to verify your identity in compliance with applicable KYC obligations.
- Payment processing: to facilitate deposits via bKash, Nagad, Rocket, Upay, and other supported methods, and to process withdrawal requests to the correct recipient account.
- Fraud detection and security: to monitor account activity for unusual patterns, detect unauthorised access, prevent money laundering, and maintain the integrity of the platform for all players.
- Responsible gaming compliance: to monitor gaming behaviour, enforce deposit limits and self-exclusion tools, and identify players who may need intervention under our responsible gaming obligations.
- Customer support: to respond to your queries, complaints, and account-related requests, and to maintain a record of support interactions for quality and audit purposes.
- Legal compliance: to comply with applicable legal and regulatory obligations, including responding to lawful requests from competent authorities, retaining records as required by applicable law, and fulfilling anti-money laundering reporting obligations.
Legal Basis for Processing
378bd processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing. Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
- Contractual necessity: processing is required to perform the contract between 378bd and you as a registered player — for example, processing your deposits and withdrawals, maintaining your account balance, and delivering the games you request.
- Legal obligation: processing is required to comply with applicable laws and regulations, including KYC obligations, anti-money laundering requirements, and record-keeping requirements mandated by law.
- Legitimate interests: processing is carried out for 378bd's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and improving platform performance — provided those interests are not overridden by your privacy rights.
- Consent: where 378bd sends optional marketing communications, such as bonus offers or seasonal promotions, this is done on the basis of your opt-in consent. You may withdraw this consent at any time by contacting support or updating your account communication preferences.
Data Sharing and Third Parties
378bd does not sell personal data. Data is shared with third parties only where it is strictly necessary for a specific operational or legal purpose. All third parties with whom data is shared are required to handle it in accordance with applicable data protection standards and are bound by data processing agreements.
- Payment processing partners (bKash, Nagad, Rocket, Upay, and any other supported payment operator): transaction data is shared to the minimum extent necessary to authorise, complete, and reconcile financial transactions.
- Identity verification and KYC service providers: identity documents and verification data are shared with certified third-party KYC platforms solely for the purpose of confirming player identity and age.
- Fraud prevention and security services: technical data including IP addresses, device identifiers, and behavioural signals are shared with anti-fraud partners to protect the platform and all players from fraudulent activity.
- Game content providers (Evolution Gaming, Pragmatic Play, Ezugi, Spribe, and others): limited session and authentication data is passed to game providers to initiate and authenticate game sessions. These providers do not receive your full profile or financial data.
- Competent authorities and law enforcement: where required by law, court order, or lawful request from a competent regulatory or law enforcement authority, 378bd will disclose the minimum necessary personal data to satisfy that obligation.
Cookies and Tracking Technologies
378bd uses cookies and similar tracking technologies to operate the platform securely and to improve the player experience. The following types of cookies are used. No advertising or cross-site tracking cookies are deployed.
- Strictly necessary cookies: session authentication tokens, CSRF protection cookies, and load-balancing cookies required for the platform to function. These cannot be disabled without breaking core functionality.
- Functional cookies: cookies that remember your language preference, session timeout settings, and responsible gaming tool configurations, so you do not need to re-enter these preferences on each visit.
- Analytics cookies: first-party analytics cookies that measure page performance, session duration, and feature usage. These are aggregated and anonymised; they do not identify individual players. No third-party analytics platforms receive raw player data.
- Security and fraud detection cookies: short-lived cookies and local storage tokens used by the platform's fraud detection layer to identify suspicious session patterns and prevent account takeover attacks.
You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent the platform from functioning correctly and may make it impossible to log in or complete transactions. Functional and analytics cookies can be disabled without affecting core account access.
Data Security
378bd implements technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive personal data at rest, access controls that restrict internal access to personal data to authorised personnel only on a need-to-know basis, regular security assessments and penetration testing of platform infrastructure, and multi-factor authentication requirements for platform administrator accounts.
Notwithstanding these measures, no data transmission over the internet and no data storage system can be guaranteed to be completely secure. In the event of a data breach that is likely to result in a high risk to the rights and freedoms of affected players, 378bd will notify affected players without undue delay and will take all reasonable steps to contain and mitigate the breach.
Data Retention
378bd retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply.
- Account and identity data: retained for the duration of your active account, and for a minimum of 5 years following account closure, as required to satisfy anti-money laundering and KYC record-keeping obligations.
- Transaction and financial data: retained for a minimum of 5 years following the date of the transaction, in accordance with applicable financial record-keeping requirements.
- Support and communication records: retained for 3 years following the resolution of the matter to which they relate, to support quality assurance, audit, and dispute resolution processes.
Your Privacy Rights
As a player using the 378bd platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact 378bd support using the email address displayed in the footer of this website. 378bd will respond to all valid requests within 30 days.
Right of Access
You may request a copy of the personal data 378bd holds about you, including the categories of data processed, the purposes of processing, and any third parties with whom it has been shared.
Right to Rectification
You may request correction of any inaccurate or incomplete personal data held about you. Please note that correcting certain data (such as identity data) may require re-submission of KYC documents.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to overriding legal obligations — for example, 378bd cannot delete KYC and transaction records it is legally required to retain for regulatory compliance purposes.
Right to Object
You may object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming monitoring. Where you object, 378bd will cease that processing unless it can demonstrate compelling legitimate grounds that override your objection.
Right to Data Portability
Where processing is based on your consent or on contractual necessity, you may request a copy of the data you provided to 378bd in a structured, commonly used, machine-readable format.
Children's Privacy
The 378bd platform is strictly for adults. The minimum age to register and use the platform is 21 years. 378bd does not knowingly collect personal data from any person under the age of 21. Age verification is conducted as part of the registration and KYC process for all new accounts. If 378bd becomes aware that personal data has been collected from a person under the minimum age, that data will be deleted immediately and the associated account will be closed without refund of any deposited funds, in accordance with the Terms and Conditions.
Third-Party Links and Services
The 378bd platform integrates third-party game content from certified providers including Evolution Gaming, Pragmatic Play, Ezugi, Spribe, and others. When you launch a game from a third-party provider, a game session is opened within that provider's environment. The data practices within that game environment are governed by the provider's own privacy policy, not by this Policy.
378bd is not responsible for the privacy practices of any third-party provider whose services are made available through the platform. We encourage you to review the privacy policy of each third-party provider before using their services. 378bd selects providers who meet high standards of data security and operational integrity, but cannot guarantee the practices of independent third parties.
Changes to This Privacy Policy
378bd reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, platform functionality, or data processing practices. The effective date at the top of this Policy will be updated whenever a material change is made. Where changes are material, registered players will be notified by email at least 7 days before the changes take effect, where practicable.
Your continued use of the 378bd platform following notification of a change to this Policy constitutes your acceptance of the updated Policy. The most current version of this Policy is always available at https://378bd.bio/privacy-policy. If you do not agree with any change to this Policy, you should stop using the platform and contact support to close your account.
Contact and Complaints
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how 378bd has handled your personal data, please contact the 378bd data support team using the email address displayed in the footer of this website. Please include your registered username, a clear description of your query, and (for data rights requests) a statement of the specific right you wish to exercise.
378bd aims to resolve all privacy-related complaints within 14 business days of receipt. Where a complaint cannot be resolved directly, you may have the right to escalate the matter to the relevant data protection authority in your jurisdiction. 378bd will cooperate fully with any lawful investigation by a competent supervisory authority.
Your Data is Safe. Now Enjoy the Games.
378bd protects your data with 256-bit SSL encryption and strict no-sharing policies. Explore live casino, cricket betting, and 500+ slots — safe and secure for Bangladeshi players.
21+ only. Please play responsibly. Gambling can be addictive.